During the recent winter storm I observed what I can honestly say is probably the most amazing piece of customer service I have ever experienced. It came from “Cliff” from Island Transit and it really blew my socks off.

Three of our Waste Management employees ride the Island Transit bus from the south end of the island to work each day. By mid-morning on Tuesday, Jan. 17, Island Transit announced the closure of all its routes due to worsening weather conditions, which would leave our employees stranded in Oak Harbor.

Cliff from Island Transit called our office to advise that if our employees  could leave right now they would be able to come and pick them up to get them home. Cliff arrived in his car to pick up our employees and drove them to the bus station in town. Cliff had another van ready and waiting to transport two of our employees down to the south end of the island. The remaining employee needed to get to Madrona Way near Coupeville and Cliff drove him all the way home to his front door.

Can you believe that! Cliff truly went above and beyond for our employees and he inspired me so much that I have introduced a new customer service award in our customer service center in his honor. It is called  the “Today I Blew Our Customer’s Socks Off Award” and I can only hope that we too can provide all of our customers the same amazing, customer service. Thank you, Cliff, you are truly amazing!

Louise Aldana
Customer Service Representative Supervisor
Waste Management