For Jacquie, Island Transit has been more than just a means of transportation—it has been a gateway to independence and social connection. At 42 years old, Jacquie has lived on Whidbey Island since 1993 and over the years, Island Transit’s paratransit service has played a crucial role in her daily routine.

Jacquie, who was born with spina bifida and hydrocephalus, has faced significant challenges throughout her life. Spina bifida is a birth defect that impacts the spine, while hydrocephalus involves a buildup of cerebrospinal fluid in the brain, putting pressure on the brain tissue. From a young age, Jacquie relied on braces to help her walk but transitioned to using a wheelchair at the age of three. Despite the obstacles, Jacquie has always had a vibrant spirit and a drive to stay active.

“I like being active because otherwise my life would be boring,” she says, demonstrating her enthusiasm for staying engaged and connected with the world around her. Whether it’s competing in the Special Olympics in sports like athletics, bowling and bocce ball, or horseback riding, Jacquie has always made it a priority to stay active and involved.

Her independence, however, relies heavily on Island Transit’s paratransit services, which she began using in 1999, her junior year of high school. “I can get out and do the things I want to do on my own,” Jacquie says. For her, it’s not just about getting from one place to another; it’s about living life on her own terms. Island Transit helps her visit friends, attend meetings like People First, go to church, run errands and attend appointments. “It’s been really good for my mental health,” Jacquie shares, highlighting the importance of these simple activities that many of us take for granted.

In fact, the ability to stay engaged with her community has brought Jacquie a deep sense of well-being. “It allows me to get out into the community to see my friends, volunteer and contribute,” she says. “Who wants to be stuck inside all day?” The freedom to move around Whidbey Island and participate in the life she loves is something Jacquie cherishes.

Jacquie’s experience with Island Transit goes beyond just the service itself. It’s about the people who make it possible. “All of the bus operators and dispatchers are really kind and so helpful!” she says. The compassionate, dedicated staff have made Jacquie feel not just supported but truly cared for. For Jacquie, that human connection has been a powerful part of her journey.

Her advice to others who may be considering using paratransit services is simple: “If you have a disability and you qualify for Paratransit, you should check it out. It’s life changing!”

Island Transit’s paratransit service has empowered Jacquie to live a life full of possibility, health and community involvement. From staying active in sports to visiting friends and participating in local events, Island Transit has helped make these experiences possible. For Jacquie, the service is not just about transportation; it’s about thriving, living independently and maintaining her connection to the world around her.